Qualification Required

• Taking care of Availability and monitoring / troubleshooting of all Nice Call Recording servers and troubleshooting/ working with end users and ability to join and troubleshoot /coordinate for Major Incident calls along with the Client.

Roles and Responsibilities

• Working on Incidents, Requests, and Client specified Tasks as per SLOs.
• Maintain Compliance and SLA timelines with all the tasks.

Technical Expertise

• Nice Call Recording / Contact Center Environment / Network Voice.

Required Skills

• Cisco networks