Public Sector Case Studies Transforming Government Services
Public sector case studies showcasing how HCLTech helps government organizations modernize digital services, enhance citizen experiences and improve operational efficiency.
Transforming People Experience with an AI-enabled SAP HXM Platform
HCLTech transformed people experience with an AI-enabled SAP HXM platform to streamline HR, improve compliance and boost workforce productivity.
AI-powered contact center transformation for a national government agency
AI‑led contact centre transformation for a national government agency, enabling secure, scalable, and citizen‑centric service across voice and digital channels at national scale.
Implemented our iGovern® UI solution for a US state agency
Modernized the Unemployment Insurance processes of a US state agency enabling secure, frictionless and improved access to claims information and deployed self-service functions over the internet.
Delivered HR management-integrated solution for a UK-based government agency
Government entity responsible for strategic digital services and operations of the local cabinet system needed a customized leave management and customized payroll solution to respond to global pandem
Helped a State Commission digitize its document management system
US State Commission that regulates over 400 electric, telephone, water, and gas utility companies and districts needed to improve business agility through a modern technology solution
Implemented a next-gen CRM system for an Asian government's education ministry
One of the largest Government-run ministries in Asia partnered with HCLTech on a digital transformation initiative to modernize and replace several legacy applications
Streamlined billing and asset management for a US-based water utilities trust
An American water and wastewater utilities’ policy-making body partnered with HCLTech to deliver several transformation solutions from the SAP stack
Implemented portal to streamline processes for Australian vehicle regulations
An Australian government-owned vehicle regulatory organization that administers the national system of laws required digital transformation
Implemented digital document imaging system for a Mid-Atlantic US state agency
US health and human services agency that manages programs to aid residents’ quality of life needed a complete file management system transformation
Implemented a new traveler smartcard system for a UK government agency
A strategic authority in the UK controlling transportation development and regeneration needed to consolidate disparate data sources to provide a better travel experience for customers
Modernized complaint management system for US state natural resources agency
A state agency in the US responsible for conserving, improving and protecting natural resources required a digital transformation to modernize or retire and replace legacy systems