A leading multinational steel manufacturing corporation that specializes in the manufacture of steel wire products and applications was having difficulty understanding the true quality of the user experience across all of their different locations, platforms, and environment components while consuming services from multiple vendors.
HCLTech Rendezvous solution was implemented to transform the UC Infrastructure which leveraged cutting-edge technology to monitor, troubleshoot, and optimize a complex UC environment while seamlessly transforming conventional processes into digital ones to deliver a better user experience.
HCLTech solution helped the client in improving the end-user experience by intelligently monitoring UC issues, increasing productivity through proactive monitoring and troubleshooting, generating real-time reports to monitor usage patterns, and generating forecast reports.