A U.S.-based global pharmaceutical client wanted to streamline operations by establishing a unified support¬ platform with a single point of contact for clinical trial research partners and patient participants.
The client has an ongoing partnership with HCLTech for nearly 15 years. Throughout the relationship with this client, HCLTech has successfully expedited clinical trials by developing new user administration tools and solutions for clinical study sites. HCLTech addressed the client’s primary objective of a new robust digital infrastructure with industry-leading omnichannel support¬ technology, quality control, and knowledge management systems, which underpin the new CRSC system.
