AWS Amazon Connect

Overview

In this age of digital business your business expects you to be agile, cost effective, and sophisticated. When it comes to your customer experience architecture, Amazon Connect helps you achieve these in the following ways:

100% cloud platform

Being a cloud native solution with a usage-based pricing model, you can start small and flexibly expand and shrink as per business requirement without any contractual obligations and formality

Omnichannel

From PSTN access to modern digital channels, you can connect to everything with the essential channels available by default in Amazon Connect

Global

Amazon Connect is expanding to more countries and languages

HCLTech Amazon Connect Services

HCLTech customer experience mentors help you get the right perspective of your existing architecture and build the roadmap to the targeted customer experiences by guiding you through the maze of tech choices available on the Amazon platform and blend it with the realities of the digital business

CONSULTING

HCLTech customer experience transformers will take you through the digital customer journey from legacy siloed interactions to omnichannel interactions with the following services:

Amazon Connect platform design and configuration
Onboard channels such as PSTN, Email, SMS, and a wide variety of other digital channels
Design and deploy virtual agents using Amazon Lex, Polly, and the multitude of AI services available on Amazon
Onboard agents and supervisors on the platform with necessary training
Customize reporting based on supervisors’ needs both in terms of traditional metrics and modern sentiment analytics. Go beyond the analytics available with wide partner ecosystem of HCLTech Fluid Contact Center services
Bring efficiency with work force management

TRANSFORMATION