Orchestrating Intelligence Across the Autonomous Enterprise
At HCLTech, we help enterprises move beyond automation to autonomy, embedding intelligence into every workflow so systems can anticipate, decide and act.
That’s where Agentforce, powered by Salesforce, comes in. Think of it as a team of intelligent AI agents working behind the scenes to handle complex tasks, connect systems and keep everything running smoothly. From finance and healthcare to retail and manufacturing, we help you break down silos, boost efficiency and give your teams more time to focus on what really matters: your customers.
HCLTech’s Quickstart moves enterprises beyond pilots to scaled Salesforce AI adoption, enabling faster growth, stronger compliance and sustained business impact.
Accelerated implementation and rollouts
Use proven frameworks, predefined templates and integration playbooks. We optimize for speed and alignment with your business objectives.
Transparent and compliant AI architecture
Build a secure, scalable architecture with embedded compliance protocols. We prioritize customer privacy and transparency using the Salesforce Trust Framework.
Outcome-driven testing
We implement real-time human-AI handoff workflows and conduct rigorous testing across conversational AI performance, LLM advancements and reasoning capabilities. This ensures reliability and enhances user satisfaction.
Multi-modal AI capabilities
Leverage chain-of-thought prompting for advanced reasoning and complex task handling. Multi-modal AI agents improve decision-making and operational efficiency.
Solutions in Action
Awards and Recognitions
Leader In ISG Provider Lens™ Salesforce Ecosystem Partners, 2023
Learn moreLeader In ISG Salesforce Ecosystem Partners - Implementation Services for Analytics Solutions on Salesforce, 2022
Learn moreLeader In ISG Salesforce Ecosystem Partners - Managed Application Services for Large Enterprises, 2022
Learn moreLeader In ISG Salesforce Ecosystem Partners - Multi-Cloud Implementation & Integration Services for Large Enterprises, US, 2022
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Success Stories
A more responsive shopping experience for DIY enthusiasts
20% improvement in service efficiency with an AI-driven model
Multi-brand industrial giant boosts revenue with unified ecosystem
Transforming fragmented buying experiences into a cohesive journey for customers
Facilitating smooth communication within a Danish biotechnology firm
We optimized patient experience for a life science and healthcare company
Modernizing business operations for a major South American bank
Accelerating performance and enhancing customer-centricity with experience transformation
Changing to Salesforce to Utilize Improved Diagnostic Testing Services
A seamless migration to salesforce for enhanced case management and workflow optimization
Fire safety response gets faster with integrated systems
Modernized with Salesforce to boost efficiency, unify data and enhance service
Ready to accelerate Agentic AI success?
Contact us to start your journey with HCLTech and Salesforce.
Frequently Asked Questions about Our Agentforce Capabilities
Agentforce is our solution for deploying autonomous AI agents on the Salesforce platform, designed to transform customer and employee experiences. We accelerate Agentic AI adoption by enabling seamless, compliant integration of intelligent agents, driving operational efficiency and delivering measurable business outcomes for our clients.
Our Salesforce solutions are tailored for industries including financial services, healthcare, telecom, energy and utility, consumer goods and manufacturing, delivering outcomes that matter. We help clients modernize workflows, optimize case management and enhance customer-centricity, tailoring our solutions to meet each sector's unique challenges and regulatory requirements.
Unlike partners who stop at CRM modernization, HCLTech delivers the Autonomous Enterprise. We combine Salesforce AI with cross-platform orchestration, industry-specific migration packs, and governance frameworks to ensure measurable, scalable and trusted outcomes.
We implement industry-leading protocols and standards for agent orchestration, prioritizing data privacy, transparency and compliance. Our solutions utilize the Salesforce Trust Framework and our own Agentic AI governance models, ensuring secure, scalable and ethical deployment of autonomous agents across client environments.
Our Agentforce solutions empower clients with rapid AI agent deployment, robust compliance and governance, DevOps maturity integration and seamless human-AI collaboration. We deliver advanced multi-modal agents, transparent architectures and outcome-driven testing to ensure reliability, scalability and alignment with each client’s business objectives.
We specialize in intelligent integration and process automation, leveraging API reusability, EDI and modern B2B integration techniques. Our approach ensures AI agents are seamlessly embedded into clients’ existing systems, enabling efficient data flow and maximizing operational agility without disrupting ongoing business processes.
We guide enterprises through every stage of AI agent deployment, from use case evaluation and ROI analysis to implementation, compliance and integration. Our hands-on support includes proven frameworks, predefined templates and agile DevOps practices, ensuring a smooth transition to Agentic AI and maximizing business impact.
