66%

of Financial services organizations list UX and Design as their top digital transformation implementation priority that directly impacts customer acquisition, considered as the key outcome expected from digital. To improve acquisition, organizations need to have end-to-end visibility into processes to understand how customer information will be gathered, processed and updated to positively impact end-user experience.

66%

of Retail organizations are investing in digital technologies to improve operational efficiency across the organization. Improved operations directly impact customer relationships and loyalty making it important for retailers to not focus on piecemeal digital projects but have a holistic digital execution plan to provide a seamless customer experience.

68%

of Manufacturers are investing in cloud as part of their digital transformation initiative with equal focus on seed technologies such as Dev Ops, AI allowing the creation of a connected enterprise with optimized operations that take better products to the customer.

59%

of Technology and telecom players are unable to move towards digital due to existing investments in legacy technology making their market share an easy target for digital natives. Legacy players need to rely on strong partner expertise to regain market share.

25%

of media companies say they use tools and frameworks to assess their digital maturity. For an industry considered to be the bellwether of digital transformation evolution, it greatly lacks the means to measure returns on its digital investments. With upended business models, rise of complex ecosystems, superplatforms, and a multi-channel content distribution approach, it becomes imperative that the industry is able to measure its 'bang for a buck'. In a complex and hybrid world there are clear benefits of positioning digital tools to take charge of the digital journey.