Efficiency Redefined: Banking Process Evolution
Increasing demand for digital experiences among customers and heightened competition from fintech and tech-savvy enterprises are compelling banks to overhaul their core platforms and services by infusing their offerings with modern technologies like Intelligent AI, Automation, Data Analytics and Generative AI.
HCLTech’s Banking Operations Practice bridges the gap between customer expectations and enterprise offerings to foster sustainable growth by swiftly executing lasting transformations powered by our deep domain expertise.
Revamping banking dynamics: Our Offerings
Revolutionize your banking framework with our tailored process transformation solutions, optimizing efficiency, compliance, and innovation for a competitive edge in the digital landscape
Robotic Process Automation (RPA)
Transforming repetitive tasks by leveraging Robotic Process Automation (RPA) for increased efficiency 
Toscana
A Business Process Suite provides a platform for business stakeholders to drive enterprise-wide Digital Transformation and optimize processes via auto Work Distribution, Prioritization, Exception and approval Management, Audit Trails, Compliance, SLAs Management, driving efficiencies
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Retail Banking
Our end-to-end retail banking services encompass savings and deposit products supported across multiple geos through a network of mailrooms, contact centers and back – offices
Credit Cards
Our Credit Cards Services practice provides end-to-end services across originations, card issuance, customer services, settlements and reconciliations for banks, financial services firms, and card technology firms
Consumer Lending
Our extensive experience across Consumer Lending Originations and Servicing functions ranges from processing and verification services to complex underwriting work and from collections to bankruptcy and foreclosure management
Know your Customer (KYC)
Our KYC practice combines the capabilities of trained and experienced KYC resources with advanced AI technologies to effectively mitigate operational risk while simultaneously improving both productivity and quality
Financial Crime Prevention (FCP)
Our Financial Crime Prevention (FCP) practice —comprised of certified experts who leverage deep knowledge domain expertise and experience in the end-to-end processes they support —provides HCLTech customers with 24x7 global coverage and protection.
Case Studies
Transforming the sales lifecycle management for a leading cloud service provider
Accelerating Pearson's educational excellence with test center efficiency
Strengthening regulatory adherence for a leading retail bank
Driving KYC transformation across the enterprise for a leading European bank
Automating chargeback processing for a regional European bank to enhance efficiency and customer satisfaction
Sanction and screening services for a leading European investment bank
Trends and Insights
Agentic AI: Enhancing human decision-making in financial services and beyond
How IT services are powering the rise of bank and Fintech partnerships
Scaling AI responsibly for competitive advantage
