Digital transformation seems to be an unstoppable trend in the industry today driving enterprises to improve connected customer experience, boost performance, accelerate decision making, and deliver efficiencies. However, the complexities associated with technology in the digital era is putting enterprises at a risk of losing the game to digital-native organizations. Here is where AI would help enterprises power their success. AI is surely going to be a key competitive differentiator as it enables enterprises to reap benefits such as driving unified & enhanced user experience, better visibility & control, quality services, improved user productivity & effectiveness and much more. But there arises a critical question, where should one start?

DRYiCE (By HCL Technologies), a dedicated business unit to bring A.I. closer to enterprises, is about to answer that critical question for you at servicenow Knowledge18. We’d be launching one of the world’s first and only AI led service assurance platform that transforms and simplifies IT & business operations for today’s enterprises leveraging AI.

ServiceNow Knowledge’18 is the world’s largest global event which will witness tech geeks and service management professionals across the globe. The event will be centered around new features, latest developments and the future strategy of the ServiceNow platform. Also, this four-day annual event is full-packed with inspirational keynotes, breakout sessions, hands-on-labs, and how-to workshops.

HCL is proud to be one of the Gold sponsors for the ServiceNow Knowledge’18 event in Las Vegas. Also, HCL is the largest Global Managed Service Provider Partner of ServiceNow. Meet the expert team of HCL at Knowledge’18 and explore how enterprises can deliver great customer and employee experiences, automate and streamline processes to drive the desired business outcomes.


Topic: Assuring a true digital transformation with the power of A.I
Speaker: Amit Gupta, SVP & Global GTM Head, DRYiCE
Session Details : Digital transformation is taking place at an unprecedented pace across several sectors and organizations are raring to be on the journey of reimagining their IT & Business landscape. But, a recent study revealed that more than 70% of digital transformation programs are expected to fail. The reason? With the rapid advancements in individual technologies like IoT, Artificial Intelligence, Blockchain, Cloud etc., many organization are often pushed into ‘point’ digital transformation programs to stay relevant in this era. The result is that these organizations are not able to deliver enterprise-wide transformation. To overcome these challenges & thrive in the digital era, enterprise are required to bring together these point solutions and assure business success leveraging A.I.
Introducing the A.I led enterprise service assurance platform