PEGA Customer Engagement Summit | HCL Technologies

Overview

HCL would be Presenter Level Sponsor at PEGA CES Amsterdam. Visit HCL booth to explore our solutions and demos for:

Churn Management Solution: (leveraging Pega’s Always- on Brain)

  • Predictive Analytics based Intelligence in real-time, to identify if a customer is a potential Churn or Loyal. Adaptive Analytics based Intelligence to provide Next Best Action to service the customer with new offers / plans appropriately in the best interest of retention.

CDaaS – Continuous Delivery as a Service

  • CDaaS (Continuous Delivery as a Service) Pipeline (Pega DevOps blueprint) for Operational Excellence. Addressing the challenge of Application Development Agility being NEGATED by the WATERFALL approach of Release Management.

Robotic Process Automation and Cognitive Learning for addressing Workforce Productivity/ Intelligence and developing "Self-Healing" processes. 

Code Quality/Review Tool (Accelerator)

  • Code review tool automatically reviews the Pega codebase against the best practices defined and displays the rules that violated them. It complements the Pega Guardrails

Customer Onboarding with predictive product suggestion (Analytics infused Customer Onboarding & product recommendation)

  • Leveraging Decision Strategy Manager to cross sell and recommend products based data mining and creating personas.

Register to schedule a meeting with our experts.

 

Session

Bhavdeep
Titto Thommy T., Enterprise Architect – Digital & Analytics practice, HCL Technologies
Titto is an expert in digital process automation, integrations, and platforms. He is responsible for BPM technology at HCL Technologies, with specialization on Pega for a wide number of global customers. Prior to HCL, Titto worked at Pegasystems as a Lead System Architect and decisioning architect for a number of customers in Europe. Titto holds a post-graduate degree, Masters in Computer applications. He is committed to following the advancements in the information technology landscape. In his free time, he enjoys writing hello-world programs on varied technologies.
Bhavdeep
Nicolas Chaperon, IT Area Lead - ING
Nicolas is an IT Area Lead within ING and has been responsible for delivery for more than 10 years across multiple locations (France, UK, Philippines, Spain, and the Netherlands), and organizations (Capgemini, Accenture, ING). He likes to work on problem-solving with engineers and setup organizations. He is also a subject-matter-expert on topics like Agility, Continuous Delivery, Tests, or development best practices. He is now involved with Pega for more than a year, building a shared platform and applications on top of it.