Industrial Manufacturing Services and Solutions | HCL

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Industrial Manufacturing

Overview

The digital revolution today demands Industrial Manufacturers to adapt and develop leading edge ‘operations and supplier collaboration’ ecosystems. This includes the need to develop smart products, roll out platforms for collaboration leading to reduced cost and enhance service capability.

Also, ever-evolving complexities in buyer behavior and competitive pressure make it imperative for Industrial Manufacturing companies to explore new opportunities of incremental revenue growth. Now, this takes a leap from traditional interaction with customers, which takes place only at the point of sale and service to a ‘consistent customer experience’ across the complete buyer lifecycle enabling customer discovery, evaluation and loyalty.

We help Industrial Manufacturing companies navigate the current dynamic landscape to deploy cutting-edge solutions that help to innovate and ensure profitability. We, through our Digital consulting, analytics and IoTWorksTM practice have the expertise of delivering solutions that allow manufacturers to provide value to their customers. We deliver industry-specific services and solutions to our Industrial Manufacturing clients, enabling them to achieve greater visibility into their traditional supply chains and to optimize the processes, thus, leading to reduced cost, improved productivity process transformation, and enhanced customer experience. We work with seven of top 15 Industrial & Process Manufacturing companies and with our expertise in digital technologies help our customers stay competitive in today’s competitive marketplace.

Hitech and Manufacturing | Possibilities to reality

Solutions

Customer 360
Customer 360TM

Enables manufacturing firms’ transition from a transaction-based model, focused on responding to specific customer requests, to a 360-degree customer insights’ driven approach. This improves customer experience across the customer journey as well as enabling you to cross sell and up-sell all products and services.
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Service 360
Service 360TM

Enables the digital transformation of aftermarket, changing the way enterprises view and deliver customer service. Our frameworks and solutions transform aftermarket from an afterthought to a strategic, on-demand, insight-driven, and proactive function.
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Partner 360
Partner 360TM

Transforms the role of partner by taking the relationship from a network of Suppliers, Dealers, and Distributors (focussed on supplying a specific material, component or service) to building and enabling an ecosystem that will provide complementary offerings to drive better product experience and value-added services driving higher revenue.
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Operations 360
Operations 360TM

Facilitates seamless operations strategy execution with automation and insights-driven decision making, creating value for the supply chain network as well as customers. It enables re-configuration of the Supply Chain operational processes through Sense and Respond.
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Customer 360TM

Enables manufacturing firms’ transition from a transaction-based model, focused on responding to specific customer requests, to a 360-degree customer insights’ driven approach. This improves customer experience across the customer journey as well as enabling you to cross sell and up-sell all products and services.
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Services

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Digital and Analytics

Our Digital & Analytics services helps design and build key platform components of customers’ Digital-Technology-Footprint TM to power the Digital transformation journey. Read More

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IoT WoRKSTM

At IoT WoRKSTM, we help create entirely new services that deliver measurable business outcomes. These experience will have an increasing role in differentiating enterprises and enable them to become a 21st-century enterprise.Read More

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Application Services

Our Applications business is structured around 11 integrated horizontal capabilities, allowing us to offer clients a full lifecycle of systems integration consulting services and a unified approach to developing the right solutions for their business needs. Read More

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DRYiCETM

DRYiCETM is an artificial intelligence-driven automation platform. It consists of machine learning components, automation modules, orchestration components, well-proven monitoring tools, knowledge management, and a reporting layer.Read More

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Infrastructure Services

Our Infrastructure Management Services has some of the most impressive credentials in the IT Vendor landscape. We have not only executed complex global IT transformation exercises but also helped run efficient IT services for more than 300 of the world’s leading companies.Read More

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Engineering and R&D services

We are one of the world’s leading and fastest growing global engineering services providers. From product blueprinting to support, from software or hardware to mechanical, we work with more than half of the top 100 R&D engineering companies across the world. Read More

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Business Process Services

Our Business Process Services help organizations move from operational excellence and SLAs to real-time decision making. We help organizations to manage risks and business outcome, and deliver a consistent and best-in-class end-user experience. Read More

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