Engineering a mobile-first future for industrial pump management
Overview
A leading global pump manufacturer, holding approximately 50% of the world market share, aimed to enhance their customer experience and streamline industrial pump management through a mobile application.
HCLTech partnered with the company to support, enhance and further develop their native and hybrid iOS and Android mobile apps. This collaboration focused on creating a user-friendly and feature-rich mobile solution for monitoring and controlling industrial pumps, ensuring greater efficiency and accessibility for customers.
The Challenges
Our client saw several exciting opportunities in developing and maintaining their mobile applications:
- Experience consistency: Maintaining a uniform functionality and seamless user experience across both iOS and Android platforms while ensuring feature parity
- Diverse product support: The app needed to support 32 pump variants across eight product families, requiring a flexible and adaptable architecture
- Advanced functionality: Incorporating advanced features like Bluetooth Low Energy (BLE) connectivity, data collection using proprietary protocols and multilingual support (over 300 screens in 30 languages) presented significant development complexities
- Sustained development: Continuous support, maintenance and feature enhancements demanded a long-term partnership with a reliable technology provider
The Solution
At HCLTech, we leveraged our expertise in digital manufacturing engineering and mobile app development to deliver a comprehensive solution:
- Native app development: We developed native mobile applications using Swift and Objective-C for iOS and Java and Kotlin for Android, ensuring optimal performance and user experience on each platform.
- Hybrid app development: We migrated and crafted mobile applications for both iOS and Android platform using a single code base with the Flutter framework
- Feature enhancement and support: We provided end-to-end ownership for app development and release cycles, as well as ongoing support and maintenance
- Unified user experience: We ensured consistency and intuitive navigation across both iOS and Android platforms, despite the complexities of multiple pump variants and functionalities
- Advanced feature integration: We successfully integrated advanced features like BLE connectivity, proprietary data collection and multilingual support, enhancing the app's capabilities and user experience
- Single tool for monitoring and control: We designed the app as a single, comprehensive tool for customers to monitor, control and commission their pumps efficiently
This multi-faceted approach ensured that the mobile app not only addressed the client’s immediate needs but also created a scalable and adaptable platform for future enhancements and growth.
The Impact
The collaboration with HCLTech delivered significant benefits:
- Enhanced customer experience: A more intuitive app empowered the client with a user-friendly and efficient tool for managing and monitoring their industrial pumps
- Increased efficiency: The mobile app streamlined workflows and improved access to critical pump data, enhancing operational efficiency for customers
- Streamlined development: Our expertise ensured efficient and timely development cycles, enabling the pump manufacturer for quicker feature rollouts to the market
- Stronger brand reputation: A high-quality mobile app reinforced the manufacturer's brand reputation and commitment to innovation and customer satisfaction
