Job Description
Administrator
Job Summary
-
Location: Iasi
-
Project role: Administrator
-
Qualification: B-Tech
-
Experience: 2.5-5 Years
-
Skills: Wintel
-
No. of positions: 1
Job description:
3-5 Years experience in administering Windows 2000/ 2003 Server and Active Directory.
Will be responsible for the maintenance RIMM Project (Including Remote Installation and Maintenance of existing setup / Server / Servers and installation of new setup / Server / Servers).
Deal with Hardware vendors like IBM / HP / Dell /. Following up with Vendors hardware & software whenever required & resolve issues by minimizing downtimes.
Responsible for Root cause analysis
Responsible for Resolving Escalated issue.
Will have to report the daily issues handled / escalated in the form of Daily reports.
Will make sure that the Tickets raised per shift are closed in the required time limits and escalated as per the escalation Matrix.
Knowledge on ESX servers from command line
Monitoring and Performance analysis on ESX Servers and VMs
Patching of ESX severs and VMs with VMware Update manager
Allocation of storage spaces to VMs through SAN
Ability to work with VSPHERE / VMware Consolidated Backup / Virtual machine backups
Required Skills:
Should have good communication and customer interaction skills.
Global exposure in large environments would be preferred.
Must be open for 24x7 operations
MCSE / MCSA / MCP / MCITP / VCP are a must.
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Why Join Us:
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.
We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:
- Global careers and mobility
- A flexible (remote) working environment with work-life balance
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few