Job description:

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Dynamics CRM Functional Senior Consultant

Job Summary
As a Senior Consultant specializing in CRM / D365 CE OOTB,Configuration, you will be responsible for configuring, implementing, and providing solutions within the CRM / D365 CE platform. Your main objective will be to ensure seamless integration and optimization of the CRM system to meet business requirements effectively.

• Key Responsibilities
  1. Configure and customize crm / d365 ce out of the box (ootb) functionalities to meet business needs.
  2. Implement and deploy crm / d365 ce solutions, ensuring proper integration with existing systems.
  3. Collaborate with stakeholders to understand requirements and design appropriate crm configurations.
  4. Provide technical expertise and support in crm system maintenance and upgrades.
  5. Troubleshoot and resolve any issues related to crm / d365 ce ootb configurations.
  6. Conduct training sessions and user support to ensure smooth adoption of crm solutions.
  
  Skill Requirements
  1. Proficiency in configuring crm / d365 ce out of the box (ootb) features and functionalities.
  2. Strong understanding of crm concepts and best practices.
  3. Experience in implementing and customizing crm solutions within the d365 ce platform.
  4. Excellent communication and collaboration skills to work effectively with cross functional teams.
  5. Ability to analyze complex problems and provide innovative crm solutions.
  
  Certifications: Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate is preferred.