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Technical specialist

Job Summary

  • Location: Bangalore

  • Project role: Technical specialist

  • Qualification: B-Tech

  • Experience: 2.5-5 Years

  • Skills: Backup & Storage Architect

  • No. of positions: 1

Job description:

Domain - Backup and Storage
Sub domain - WINDOWS/LINUX BACKUP/COMVALUT/DISASTER R

  • To provide support for on call escalations and doing root cause analysis of given issue
  • To independently resolve tickets within agreed SLA of ticket volume and time
  • To adhere to quality standards, regulatory requirements and company policies
  • Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

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