Swarming – Reinventing IT Support | HCLTech
3rdburglar by Wordburglar
0:00 0:00

Episode 33: Swarming – Reinventing IT Support

What is swarming in IT support services and why is everyone talking about it? As swarming models become more popular within the Support industry, what does it entail? In this podcast, Oliver Hussick and Jonathan Hawkes from HCLTech’s Workplace Experience Consulting team explain how swarming can revolutionize your support model, improve user experience, and deliver a first-class IT service.

Speaker Details:

Oliver Hussick is the Principal Consultant of the Workplace Experience Consulting (WXC) practice, a global consultancy unit within HCLTech. Follow Oliver Hussick on LinkedIn to get more insights and updates on Digital Workplace Services.

Jonathan Hawkes is the Principal Consultant of the Workplace Experience Consulting (WXC) practice, a global consultancy unit within HCLTech.

Other Podcasts

36 Episodes Future of Work
Podcast | May 23, 2024

Future of Work

The podcast highlights benefit of technology hybrid work, promoting work-life balance and achieving green business goals like Net Zero.

36 Episodes Future of Work
Podcast | May 20, 2024

Future of Work

The discussion includes the implications of digitization, automation, shift left strategy, and augmentation for the (near) future workforce.

36 Episodes Creating value for enterprises with IT expense management
Podcast | August 23, 2023

Episode 32: Creating value for enterprises with IT expense management

The podcast features Tom Nevins, Vice President, Solution Architects, Tangoe, speaking on IT expense management and its benefits for enterprise clients. Tom explains how Tangoe's comprehensive

36 Episodes Human-centric IT experience management for the future of work
Podcast | August 11, 2023

Episode 31: Human-centric IT experience management for the future of work

This episode features our guest speaker, Sami Kallio, CEO and co-founder of HappySignals, as he discusses the future of IT experience management and how HappySignals is helping organizations create

36 Episodes Transforming Collaboration for the Future of Work
Podcast | August 1, 2023

Episode 30: Transforming Collaboration for the Future of Work

The podcast episode features Mathew Philip, Senior Director & Global Head - GSI Business at GoTo, discussing how the company addresses enterprise collaboration and support challenges through remote

36 Episodes Digital Workplace and Purpose-led Organizations
Podcast | January 26, 2023

Episode 25: Digital Workplace and Purpose-led Organizations

Listen to this podcast episode by WXC’s Oliver Hussick and Kimberly Bryer, as they discuss the digital workplace and how it significantly supports purpose-led organizations.

36 Episodes Episode 24: AI and the future of blue-collar workforces
Podcast | February 15, 2022

Episode 24: AI and the future of blue-collar workforces

Listen to this podcast by Gabe Batstone, co-founder & CEO of Contextere, as we discuss how artificial intelligence is bringing a radical shift for the industrial workplace and the blue-collar

36 Episodes Episode 23 - Digital Dexterity and Inclusivity – Make This A Part Of Your Hybrid
Podcast | November 25, 2021

Episode 23 - Digital Dexterity and Inclusivity – Make This A Part Of Your Hybrid

Listen to this podcast on how enterprises around the world are adapting to the changing dynamics in the workplace while enabling organizations to plan and execute their business continuity plans.