Episode 33: Swarming – Reinventing IT Support
What is swarming in IT support services and why is everyone talking about it? As swarming models become more popular within the Support industry, what does it entail? In this podcast, Oliver Hussick and Jonathan Hawkes from HCLTech’s Workplace Experience Consulting team explain how swarming can revolutionize your support model, improve user experience, and deliver a first-class IT service.
Speaker Details:
Oliver Hussick is the Principal Consultant of the Workplace Experience Consulting (WXC) practice, a global consultancy unit within HCLTech. Follow Oliver Hussick on LinkedIn to get more insights and updates on Digital Workplace Services.
Jonathan Hawkes is the Principal Consultant of the Workplace Experience Consulting (WXC) practice, a global consultancy unit within HCLTech.
Other Podcasts
Episode 16: How sustainable engineering is shaping the circular economy
In this podcast, speakers talk about how industries are embracing circular economy and the role of sustainable product engineering in this environment.
Episode 12: Responsible AI – Mitigating Data Bias
Welcome to Elevate, a podcast series by the HCLTech Microsoft Ecosystem Unit. In this episode, we discuss how bias can permeate AI systems, exploring its causes, impact and real-world consequences.
Episode 1: Quantum Insights: Navigating Tomorrow's Tech Landscape
Exploring the future with HCLTech's Enterprise Technology Office podcast
HCLTech and Cohesity Supercharging Cyber Resilience Together
Enhance cyber resilience with HCLTech VaultNXT, a joint offering powered by Cohesity. This solution empowers enterprises to transition from disjointed threat prevention approaches to a holistic cyber
Episode 3: Asset and product maintenance and its role in driving more sustainabl
In the third episode of our podcast series, Graham Saunders, SAP Global Offerings Lead, and Colin Breakwell, Global SAP Product Development Lead, HCLTech explore the business impacts of new consumer
Cyber crisis: Out of the Shadow
With cyber threats looming in the shadow of cyberspace, achieving readiness with the right tools, frameworks, and action plans is the key to bulletproofing your enterprise. Formulate your cyber crisis
