Like the earth's multi-layered and functional atmosphere, the overall 'business' of an organization is the environment for all its activity. While every layer of the atmosphere has a specific purpose; creating, absorbing, regulating and protecting, the business also has similar multi-dimensional roles, enduring and supporting change in every stage of the organization's growth while balancing the expectations of all stakeholders. HCLT's core values are that of 'Employees First', Value Centricity, Trust, Transparency and Flexibility. In 2005, 'Employees First Customer Second' (EFCS), our revolutionary modern management idea took the business world by storm. 'Employees First' is about recognizing that employees are the real value creators in the 'value zone', the interface between HCLT and its customers.
EFCS comprises of four tenets:
(1) 'Mirror Mirror' is about self-analysis and need for change, while creating the vision for tomorrow,
(2) 'Trust through Transparency' is about the openness shared between employees and management.
(3) 'Inverting the Organizational Pyramid', is about making enabling functions accountable to employee; while
(4) 'Recasting the Role of the CEO' is about leaders recognizing that they are not the only source for change, and placing the next generation of leaders closer to the value zone.
Implementing responsible actions through our employees who are our future leaders is important for us.
After all, we are making way for tomorrow, today.