The client is one of USA’s largest combination utilities, providing electric and natural gas service to nearly 6.6 million of Michigan's 10 million residents

HCL's Solution : 

• Lower Total Cost of Ownership for Run the Business operations, use savings to fund Change the Business Smart Grid projects
• Greater accountability and service levels by moving over to SLA bound managed services from an in-house IT supported model
• Align IT with business goals and strategy and evolve IT as a true business empowering platform
• Effective IT demand management and access to quality skill base
• Employee Development by moving them from “Run” to “Build” function into more energized and empowered roles

The client company reduced unplanned system outages by over 80% and headcount by 15% with the help of HCL’s differentiated solutions and frameworks. 

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