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HCL’s Cognitive Workplace solutions helps our customers to leverage a combination of AI-powered solutions and automation techniques together to achieve their business goals of customer engagement (enhanced services) and competitive advantage (TTM,
Differentiated product etc.). These enterprise-grade solutions empower a signiﬁcant transformation of workplace productivity, directly impacting the day-to-day operations across functions.
Cognitive POD is a Cognitive Automation platform that uses Artiﬁcial Intelligence, Machine Learning, Natural language processing (Speech, Text, Image) and RPA techniques, along with HCL IPs to transform Enterprise Support Operations. Cognitive POD is an AI-enabled enterprise grade solution for Product Support and Customer Service.
Cognitive POD is helping enterprises to enhance customer engagement, improve workforce productivity, increase process efficiency and reduce overall costs of operations.
These Cognitive workplace solutions are ﬂexible and scalable in design, easy to build and integrate across diverse Engineering PDLC Tools and Enterprise Application landscape. Their successful implementations have delivered great business value to our customers in terms of increased speed to market, improved employee productivity, enhanced customer engagements (internal & external customers), and reduced costs of support operations.