The customer is a leading US-based carrier in the personal insurance sector. Among the three largest insurers in the country, the carrier offers auto, cycle, home, and umbrella policies. They’ve engaged in commercial-off-the-shelf implementations since 2009 to support customer /vendor interactions across multiple channels.Grappling with high volume tasks such as quotes, issuance, and policy endorsements, the company was looking to adopt a consolidated approach. This included adoption of CGI application as the standard risk rating solution, and a Duck Creek Technologies (DCT) suite for seamless systems management.