The client is one of the largest banks in the world, offering retail banking services, and investment banking and asset management business across Europe, Asia-Pacific, and America.
A key challenge for the client was to maintain a profitable growth amid the changing business landscape. The client faced severe production instability due to high volume of defects and also incurred high spending on testing across various domains.
HCL has been providing Testing services
to the customer for the last 10 years, along with Application Development, Maintenance, and Infrastructure support. Based on the longterm engagement, knowledge of the customer’s work environment, and experience in handling similar large clients, HCL proposed Managed Test Services (MTS) as a solution.