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HCL Technologies

Built and Operate SIAM function for a Manufacturing Company

Built and Operate SIAM function for a Manufacturing Company

A manufacturer of cosmetic products lacked a centralized function for multi-sourcing model support, leading to an absence of process standardization and ownership. Consequently, HCL developed and deployed a global SIAM function to ensure efficient coordination and enhanced stakeholder management. The customer witnessed a 12% improvement in average CSAT scores along with a significant reduction in unplanned emergency changes.

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