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HCL Technologies

Built and Operate SIAM function for a Manufacturing Company

Built and Operate SIAM function for a Manufacturing Company

A manufacturer of cosmetic products lacked a centralized function for multi-sourcing model support, leading to an absence of process standardization and ownership. Consequently, HCL developed and deployed a global SIAM function to ensure efficient coordination and enhanced stakeholder management. The customer witnessed a 12% improvement in average CSAT scores along with a significant reduction in unplanned emergency changes.

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HCL provides software and services to U.S. Federal Government customers through its partner ImmixGroup, Inc. Please contact ImmixGroup, Inc. at HCLFederal@immixgroup.com

We will treat any information you submit with us as confidential.