The customer is an American multinational oil and gas corporation The customer has a large and heterogeneous environment with 1,00,000+ users spread globally, with multi lingual IT service desk.
The customer’s business was under pressure because of stricter energy norms and dwindling oil prices. The customer’s workplace environment had various challenges like high latency, high response time for users, security and compliance and others.
HCL leveraged OptiBot – HCL’s end user enablement suite of products and services that helps in increasing end user experience without increasing the cost. This led to Next Gen User Experience creation & Productivity enhancement by 9000+ Hrs. with reduced Business Downtime.