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HCL helps a leading producer of flavored beverages in the Americas drive enhanced collaboration and user experience using its portals

HCL helps a leading producer of flavored beverages in the Americas drive enhanced collaboration and user experience using its portals

Client Information

The customer is a leading producer of flavored beverages in North America and the Caribbean.

Business Challenges

The customer wanted to revamp their intranet portals and overcome the following challenges:

  • Paper based store binder
  • Inability to send critical information from the store to the branch
  • Store level transactions carried out predominantly through phone calls
  • Transactional nature of Retailer conversations

HCL Solution

HCL revamped the intranet portals to meet the following objectives:

  • Enable business value across the value chain from commercial to the store in customer's Direct-to-Store (DSD) business
  • Facilitate the creation of national accounts to deliver promotions using the new portal
  • Integrate promotions and programs to provide long term benefit to consumers

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