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Running Business Critical Process Chains (How Belgium’s Telco Provider and HCL share a mission to achieve success)

Running Business Critical Process Chains (How Belgium’s Telco Provider and HCL share a mission to achieve success)

What is the first step if your assignment is to reduce the number of incidents? Some organizations blame the environment and take a passive approach. Incidents are solved, but the actual source of failure is not tackled. Belgacom and HCL take the opposite approach and look actively how business continuity can be improved. Internal analysis showed for example that most failures were not the result of any external ‘act of God’, but were flowing from network changes. Most failures could be prevented with the proper preparation of bringing the needed changes live.

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