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HCL enhances business agility and responsiveness to increase the win-rate for new business prospects

HCL enhances business agility and responsiveness to increase the win-rate for new business prospects

Client Information

An American operating entity of a German wireless network operator headquartered in Bellevue, Washington; provides wireless voice, messaging, and data services in United States, Puerto Rico and the U.S. Virgin Islands.

Business Objective

The client needed to enhance the following features to be competitively adaptive for new and unique opportunities:

  • Business agility to pursue unique opportunities and introduce new business functionalities faster
  • Responsiveness to changing business conditions
  • Efficiency and system stability

HCL Solution

  • Application support and maintenance services for a specific set of retail platform applications
    • Applications transitioned from the customer team
    • Complete ownership for in-scope applications

Technologies Used, if applicable

  • Unix, Windows , CQ5, IIS, .NET
  • Oracle Enterprise Linux, Windows 2008, Java, WebLogic, Solaris

Business Benefits

  • Better in-store experience as activation time reduced from 30 minutes to less than 10 minutes
  • Implementation of cross-channel parity in support of the proposed enterprise move to 100% value
  • Partner integration time reduced from 3 months to a few weeks

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