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HCL Helps a world leading media content provider gain operational excellence and enhance customer experience

HCL Helps a world leading media content provider gain operational excellence and enhance customer experience

Client Information

A first-mover in establishing its digital presence, the customer had 300+ digital properties under its media networks umbrella. With a bouquet of sites—some of which were the most popular in the world, attracting 90 million unique visitors—the company wanted to optimize the immense revenue potential riding on these sites.

HCL Solution

Set up distributed agile teams. Develop a comprehensive plan for the transitioning phase to gain complete insight on the application stateCreated a training academy where anyone on boarding will undergo standard video based training process. Created a training academy where anyone on boarding will undergo standard video based training process. Execute a seamless onshore (US) and offshore (multiple locations in India) transition - ensure effective knowledge transfer in the shortest possible timeframe (by deploying the HCL ASSeT Transition Framework)Conduct a proactive root cause analysis of the critical defects having high impact on application up-time and maintenance costs. Improve quality of service by optimizing processes and providing supporting technology.

Business Benefits

Improved features such as automated video data upload and reduced data creation effort from five hours to 30 minutes with multiplier impact.Unified the product development layer and enabled full exploitation of functionalities such as search, syndication, social networking and content management systemsOptimized the search function with consequent improvement in speed, user interface, quality of results and overall cost.Deployed across 70 sites, the speed-searching feature led to cumulative savings of $3.3 million in three years.Deployed HCL's proprietary XFit processes for testing Business Process Management (BPM) workflows and reduced the effort by 50%.Reduced 50% of end user network requirement for downloadable or watchable properties.

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