Healthcare Providers
Transforming patient engagement with an AI-powered contact center platform
HCLTech helped a leading US retail pharmacy replace its legacy DTMF-based IVR with a conversational AI platform, enhancing patient experience and operational efficiency.
Beyond the EHR: AI-powered operations, better outcomes, smarter care
Meet HCLTech at Oracle Health and Life Sciences Summit 2026, September 22-24, Booth 38, Orlando, Florida, for clinical AI and EHR modernization. Register now!
Scalable Clinical Service Desk enables uninterrupted physician productivity
HCLTech helped a large healthcare provider ensure uninterrupted patient care through a specialized 24x7 Clinical Service Desk supporting physicians and critical clinical applications.
Transforming clinician support experience across large non-profit health system
Transformed clinical application support across 100+ hospitals by creating a clinician-aligned service desk, improving accessibility, responsiveness and first-contact resolution.
AI-powered physician onboarding and credentialing
AI-powered physician onboarding and credentialing solution that accelerates provider readiness, automates compliance workflows, reduces onboarding time and speeds revenue realization.
Epic Service Desk Support for Improved Care Delivery
Enhanced Epic Clinical Service Desk support for 7,200+ users across 53 hospitals and 1,300+ care sites, improving operational resilience and clinician experience.
Accelerating enterprise EHR modernization without disrupting patient care
Enterprise-scale EHR support enabled seamless consolidation of five EHR platforms, 1700+ applications and 23000 interfaces while maintaining uninterrupted clinical operations across the health system.
Redefining patient experience with GenAI
GenAI is helping healthcare bridge the gap between efficiency and empathy, enabling more personalized, context-aware patient experiences that strengthen engagement, trust and care outcomes.
Turning new hires into billable capacity: The future of physician onboarding
How intelligent orchestration can streamline onboarding, reduce administrative friction and help physicians reach productivity faster
Strengthening pediatric care IT operations during EHR transition
HCLTech transformed application support for one of the largest free-standing pediatric health systems in the U.S., improving responsiveness and operational control across 190+ systems.
Transforming IT operations for a leading US healthcare services provider
AI-led unified IT model transforms operations, improving stability, experience and scalability for healthcare provider
Persona-driven operating model transforms radiology IT operations
A US radiology provider reliant on highly available clinical systems partnered with HCLTech to modernize IT operations, building a scalable, resilient, clinician‑centric model aligned with workflows.
