Business Process Services

What is business process services?

Business Process Services are services outsourced to Organisations that specialize in taking up outsourcing activities. Specific business processes that are not the core competencies of an organisation can be outsourced to companies specialising in taking up those activities. This gives those companies greater flexibilities in terms of managing their finances as well as operations.


For a European Insurance Major, HCL has leveraged its robust ITSM framework based on ITIL best practices to streamline Incident, Problem and Change Management. This helped client to reduce overall spend by 10-12% over a period of 2-4 months.


Organizations ranging from Aerospace to heavy engineering are relying on IT to deliver their products and service. The main objective of BSM is to align their IT process to the correct set of business goals. This streamlines the operations of the organization and helps it migrate to services on cloud, reduce IT redundancy and in turn deliver better quality to their customers in a lesser time.