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What is KPO?
Knowledge Process Outsourcing (KPO) is the process of outsourcing knowledge intensive activities that are data driven and encompass the process of gathering, managing, analysing and delivering objective insights into businesses.
KPO services are broadly classified into four kinds of services:
- Data Analytics and Insights: Addressing business problems across industries and domains to empower organisations with actionable insights through cutting edge data analytics
- Market Research/ Business Research: Providing research services and strategy consulting for accurate and succinct answers to the most pressing business questions
- Global Reporting and Performance Management: Providing efficient reporting and performance measurement across industries to achieve operational excellence and productivity
- Data Management: Efficient solutions for data integration, storage, retrieval and sharing for robust business reporting and analytics as required by various stakeholders
The scope of KPO business includes preparation of accounts, tax returns, computer aided simulation, engineering design and development, financial services, etc.