What is Service Desk Management?

What is service desk management?

TECHNOLOGY Q&A

Service Desk Management

What is service desk management?

Service Desk Management/IT Service Desk Management is the process of managing the IT service desk that forms the point of contact between the IT service providers and the IT service users. Most organisations use a centralized approach of IT service desk management, where there’s a central point of contact between service providers and users and all incidents are managed centrally.