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Telecom Services and Solutions
Overview

Empowering connectivity beyond boundaries

Our holistic telecom customer life cycle management approach creates a one-stop solution for our clients. From demand generation, order management and fulfilment, complete omni-channel sales, customer support, product support, analytics, retention and collection services to increased sales efficacy.

Empowering connectivity beyond boundaries
Services

Comprehensive telecom solutions for seamless connectivity

HCLTech utilizes the capabilities of its telecom innovation labs, digital process delivery systems and engineering services to offer customers a solution that is scalable, standardized, and futuristic.

Lead to order

Design and deliver effective multi-channel outbound sales campaigns as well as inbound sales conversions, for effective lead generation.

Order management

End-to-end order management and fulfillment for enhancing customer satisfaction.

Collections and recoveries

Technologies and analytics-driven end-to-end collection management, including both early and late-stage recoveries.

Customer experience management

Technology platform based on end-to-end customer support services.

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Trouble to resolve

Troubleshooting, remote and triage support for consumers, enterprises and product offerings.

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Trends and Insights

From SIM to eSIM: Unlocking the future of digital connectivity
Telecom | Article

From SIM to eSIM: Unlocking the future of digital connectivity

Why Verizon Business is betting on AI and cloud as the future of telecom
Telecom | Article

Why Verizon Business is betting on AI and cloud as the future of telecom

Driving AI-powered transformation: Insights from the Digital Innovation Valley and HCLTech partnership
Telecom | Article

Driving AI-powered transformation: Insights from the Digital Innovation Valley and HCLTech partnership

Unlocking revenue diversification: The rising role of MVNOs in Brazil and beyond
Telecom | Article

Unlocking revenue diversification: The rising role of MVNOs in Brazil and beyond

Unlocking GenAI in banking: Are you ready for customer-facing applications?
Modern Applications | Article

Unlocking GenAI in banking: Are you ready for customer-facing applications?

Integrated SASE: A unified approach to security and networking
Networks | Article

Integrated SASE: A unified approach to security and networking

Ready for the Telecom Revolution?
Ready for the Telecom Revolution?1

Ready for the Telecom Revolution?

Enhance your connectivity, elevate your business.

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