Agentic AI’s Impact on CX & Operations

| March 6, 2025

How is Agentic AI helping Telcos improve customer experience?

Alan Flower, EVP and Head of AI & Cloud Native Labs at HCLTech, discusses the transformative impact of Agentic AI on customer experience, network management and operations at MWC

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How is Agentic AI helping Telcos improve customer experience?

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Alan Flower, EVP and Head of AI & Cloud Native Labs at HCLTech, discusses the transformative impact of Agentic AI on customer experience, network management and operations at MWC

Fireside chat: Empowering enterprises to reimagine their future

Empowering enterprises to reimagine their future

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Hari Sadarahalli and Robert Parker explore how enterprises are navigating a disruptive decade through Agentic AI, workforce readiness and smarter, more resilient supply chains

Design-for-Testability: The new strategic imperatives for the semicond...

Vijayaprabhuvel Rajavel of HCLTech on DFT, testing, silicon trust dependable

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Vijayaprabhuvel Rajavel, Technical Architect and Engineering Program Manager at HCLTech, explains how design-for-testability (DFT) and robust testing are core to silicon reliability and customer trust

AI‑driven roadmap to autonomous manufacturing

Shantanu Rai on AI-led autonomous manufacturing

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Shantanu Rai, VP and Head of Digital Manufacturing, Engineering and R&D Services at HCLTech, outlines how engineering foundations, converged data and human‑led AI enable autonomous manufacturing

The New Partnership Playbook for Growth in the AI Economy

A discussion on trusted, future-ready AI collaboration models

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Featuring Adele Trombetta, Cisco; Joshua Shapiro, CrowdStrike; Abhay Chaturvedi, HCLTech. Moderated by Tamara McMillen, The Economist Group.

Advancing Education with AI, Preparing Tomorrow’s Workforce

Panel with leaders from Pearson, WEF, Education for Employment and HCLTech

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Featuring Vishaal Gupta, Pearson; Andrew Baird, Education For Employment; Srimathi Shivashankar, HCLTech. Moderated by Neil Allison, WEF. A conversation on skilling, equity and AI-readiness in education.