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Seema Noronha, Global Practice Director, Operating Model Transformation, DBS, HCLTech, explains how enterprises can overhaul their operating models to become truly AI-led and customer-centric.
Listen nowDebraj Bhattacharya and Lalit Kumar Singh explain how AI-led, product-aligned operating models are transforming Retail 5.0 — driving agility, sustainability and real-time visibility.
Listen nowKandasamy Ramanujam, SVP, DBS, HCLTech, explains how GenAI and Agentic AI are shifting application management from reactive, ticket-driven work to proactive, experience-led and autonomous operations.
Listen nowStandard Chartered’s Vidya Vidyasagar explains how culture, metrics, cloud strategy, regulation and DE&I come together to shape a more resilient, data-driven future in banking
Read the articleHow data, AI and cloud are converging to enable organizations that sense, decide and act in real time — without human bottlenecks
Read the articleCommerzbank’s Dr. Roland Nehl and HCLTech’s Monu Kurien Mathew explore how regulation, real-time payments, stablecoins and GenAI are transforming cross-border payments and what banks must do next
Read the articleContact centers are rapidly evolving from cost-focused call hubs into AI-powered strategic experience platforms
Read the articleAI-powered innovation is transforming contact centers from reactive cost centers into proactive, revenue-generating growth engines
Read the articleAt Sibos 2025, Alan Trefler, Founder and CEO, Pegasystems joined HCLTech to unpack how agentic systems, workflow-first design and an explainable approach can take payments from friction to autonomy
Read the articleHCLTech’s Sudip Lahiri sat down with Barclays’ Sabry Salman to explore how payments are reshaping global treasury, where speed, safety and AI-driven intelligence must advance together
Read the articleAt HCLTech’s booth, we explored what truly seamless cross-border experiences require, why AI must be embedded and how banks, regulators and partners can move in step
Read the articleHCLTech hosted a conversation with Deutsche Bank’s Kilian Thalhammer that explored how merchant solutions, wallets and data-driven AI are converging
Read the articleTrending questions
Digital strategy is a roadmap and plan of action that uses technology to achieve business objectives. It entails end-to-end execution of services from developing new products, streamlining processes, reaching customers to increasing sales and showcasing the brand. It also covers managing the digital channels and platforms for marketing campaigns.
Digital transformation is defined as the process of using digital technologies to create new—or enhance existing—business processes, solutions, services, culture and customer experiences to meet evolving business and market requirements. This reimagining of business in the digital age is digital transformation.
A digital transformation strategy is the steps to remodel an organization and incorporate digital technology across appropriate facets to achieve everything from greater efficiencies and collaboration to improving delivery speed and customer satisfaction. According to Gartner, “Digital transformation can refer to anything from IT modernization (for example, cloud computing), to digital optimization, to the invention of new digital business models.”
Digital transformation consulting services analyze the organizations’ requirements, existing resources and their ability to scale to recommend the right digital processes and the experience transformation guideposts that help them to effectively use the digital technology, tools and platforms. HCLTech aims to empower businesses by offering best-in-class consulting services that enhance their experience of digital transformation.
The constantly evolving business landscape can be hard to keep up with, but organizations who embrace a culture of transformation are well on the way to ensuring the future of their organization. Leaders should know about the five digital transformation stages to plan for any future disruption.
Stages of digital transformation are:
- Business as usual
- Present and active
- Formalized
- Strategic
- Innovative and adaptive
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