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 | May 17, 2024

The evolution of customer experience in banking: Transactional to relational

Customer experience in banking has transformed from transactional to relational, focusing on digital channels and onboarding new customers

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The evolution of customer experience in banking: Transactional to relational

The evolution of customer experience in banking: Transactional to rela...

Banking customer experience shifts from transactional to relational, focusing on digital

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Customer experience in banking has transformed from transactional to relational, focusing on digital channels and onboarding new customers
The HCLTech and GSMA partnership: Accelerating telecom innovation

The HCLTech and GSMA partnership: Accelerating telecom innovation

Open gateway, open possibilities

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Srinivas Lakkaraju, SVP at HCLTech and Henry Calvert, Head of Network at GSMA, explore how their collaboration is driving telecom innovation through the open gateway initiative
The path to an AI-led operating model

The path to an AI-led operating model

Reinventing enterprises with GenAI

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Sadagopan Singam, EVP at HCLTech, discusses how enterprises are turning to a product and platform-led operating model that embeds AI into decision-making and innovation
From strategy to execution: Scaling AI with a product-aligned operating model

From strategy to execution: Scaling AI with a product-aligned operatin...

Enterprise AI at scale

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Srinivas Kompella, Senior Vice President of Data and AI Enterprise at HCLTech, discusses how a product‑aligned operating model enables enterprises to scale AI with agility, trust and repeatability
Empowering people for a sustainable future: HCLTech’s purpose-driven approach

Empowering people for a sustainable future: HCLTech’s purpose-driven a...

Sustainability meets humanity

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Vipul Arora, Global Head, Sustainability at HCLTech, explores how investments in employee wellbeing, equity and innovation are redefining what meaningful impact looks like for modern enterprises
Driving the AI-led operating model: The critical role of people

Driving the AI-led operating model: The critical role of people

The Blueprint to AI-led Operating Model

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Satish Srinivasan, AVP of Digital Business Services at HCLTech, shares strategic insights on product-aligned model, emphasizing clear roles, value alignment and AI-driven collaboration
DBS Marketing Services Video The evolution of customer experience in banking: Transactional to relational