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OVERVIEW

As the hype cycle for natural language technologies continue to obscure executives, with premature chatbot launches in the market and the imminent arrival of intelligent products, attention has now shifted to the question of what exactly are the cost savings in my industry from the "next gen chatbot."

In this webinar, we focus on how Conversational AI products will act as a catalyst for a new wave of service transformation by opening unique opportunities and driving incremental value throughout the service business model.

Key topics include:

  • Lessons learned from typical chatbot implementations
  • The rise of the conversational AI and no-code / low-code platforms
  • Building a sustainable service transformation strategy
  • The killer use cases for service teams

Join this exclusive AI Business webinar to learn how conversational AI can help improve call deflection and agent productivity.

We hope you can join us for this live webinar!

Can't attend live? Register anyway and we'll send you the recording of the webinar.

Tuesday 17th November 2020

REGISTER FOR RECORDED WEBINAR

About the speakers

DENNIS HELMS

DENNIS HELMS
HCL Technologies, ERX Enterprise Cloud Products

Dennis Helms is the Solution Architect at HCL Technologies for ERX Enterprise Cloud division. With over 17 years of experience in the IT industry, with the past 10 years in consulting, Dennis brings a wealth of practical know-how to the management, operation, and salesmanship of a services or software product-based organization. Dennis’s career has progressed from Junior Developer through the roles of Development Lead to Architect and Enterprise Architect, and eventually to Project/Program Manager, Practice Director, and Pre-Sales Lead – all within the Microsoft technology stack. Dennis is extremely comfortable and thrives in front of executive and technical customers, bringing a professional and concise presence at any phase of the sales cycle or project.

GOPAL RATNAM

GOPAL RATNAM
HCL Technologies, ERX Enterprise Cloud Products

With 20+ years of experience spanning software engineering, product management, and business development roles, Gopal has been instrumental in innovating and bringing world-class software applications to market that power the businesses of thousands of enterprises across industries. Gopal is currently driving the strategy & vision of how emerging and disruptive technologies such as IoT, Machine Learning, AI, and Cognitive Search can be leveraged to bring the next level of operational excellence and agility to business users in an enterprise.

MAX SMOLAKS

MAX SMOLAKS
Global Editor, AI Business

Max Smolaks is global editor at AI Business, the website chronicling the AI-powered revolution in enterprise computing. An experienced journalist and a professional computer nerd, he is excited about the way emerging technologies are reshaping our life and believes he has got the best job in the world.

Max has written for TechWeekEurope, DatacenterDynamics, The Register, and even got a byline in Vice once. Of course, the latter involved drugs and Russian hackers.