Learn how Husqvarna mowed-down its legacy by embracing automation and digital colleague | HCLTech

Learn how Husqvarna mowed-down its legacy by embracing automation and digital colleague

Learn how Husqvarna mowed-down its legacy by embracing automation and digital colleague

Overview

During this Paradigm Shock, process automation is now the major investment focus from enterprises after cybersecurity, according to a brand new HFS research study on more than 600 major enterprises.

 HFS, with support from HCLTech, is exploring how this theme is developing in the market, bringing in the latest research data and real-world examples of digital colleagues working alongside their human counterparts. This will include insights from leading outdoor power products manufacturer Husqvarna Group, that is achieving results with its Business Process Automation initiative, which is embedding digital colleagues into its daily activities, shifting from managing transactions to managing expectations and evolving event-driven operations.

The Live webinar would cover the following key themes:

  1. How the market for intelligent automation is shaping up into a wider push for digital colleagues to work alongside humans?
  2. How bots are enriching the work of their human colleagues?
  3. How digital colleagues underpin broader transformation activities?
  4. How to measure success and scale projects as enterprises ask more of their digital colleagues?
Thursday; June 4, 2020
Introduction to the speakers
Anders Ågren
Anders Ågren
Transformation Lead, Husqvarna Group
Anders Ågren is Transformation Lead at Husqvarna Group, a 13000+ employee leading Swedish manufacturer. Anders heads Husqvarna’s Business Process Automation initiative leveraging functional expertise and new innovative technologies to optimize operations. Anders is deeply rooted in the Innovation ecosystem with 18+ years of experience in IT sourcing, contract management and strategic partnerships. Anders full responsibility within transformation role includes larger outsourcing and offshoring programs.
Ritesh Jain
Ritesh Jain
Vice President and Head of Automation, HCLTech Digital Process Operations
Ritesh Jain heads the Automation at HCLTech Digital Process Operations and has over 20+ years of experience in Operations & Strategy and execute key responsibilities across delivery, solutioning, business development & capability development for the Automation practice. Have filed 6 patents in the field of in the field of customer experience, digital maturity, use of artificial intelligence in business functions.  Ritesh is also a frequent speaker at various industry forums on Intelligent Automation, Shared Services, Analytics, and Robotic Process Automation.
Ollie O’Donoghue
Ollie O’Donoghue
Senior Research Vice President, HFS Research
Ollie O’Donoghue is a Senior Research Vice President, IT Services. With over five years experience in the IT services industry – as both a practitioner and a research analyst – Ollie understands the impact IT services have in the modern business environment. Before joining HFS, Ollie was the Head of Research and an Industry Analyst for an ITSM Practice committed to providing IT Service and Support Organisations with the resources to deliver greater business value. There he developed a comprehensive research portfolio for the industry. He has researched and presented on a multitude of topics including automation, innovative support models, and real-time analytics. In 2017, Ollie was named second on a list of IT and ITSM experts to watch. 
Miriam Deasy
Miriam Deasy
Research Director, HFS Research

Miriam's focus is on Integrated Automation across the Triple-A Trifecta (automation, AI, and analytics) from a people, process, and technology lens and her key areas of expertise include IT services contracts and market evaluation. Miriam also has considerable experience in systems implementation, systems integration, business analysis, technical analysis, consultancy, and strategic marketing. Miriam brings 12+ years of analyst and relevant experience at the intersection of technology and business. Prior to joining HFS, she was the Principal Analyst at Ovum where she focused on AI, RPA, and IT services for the last 3 years, and worked at EDS (now DXC), Amdocs, and NATS prior to that. She holds a bachelor's degree in business and legal studies from University College Dublin, Ireland