In this white paper, we will understand the blockchain technology along with its applicability and benefits in building a customer support system. It summarizes a customer experience use case story when a complaint is raised, and corresponding ticket is tracked to closure by accessing multi support systems option provided by organization. In the use case story, different actors, or network participants in the customer support system blockchain network is introduced. Process flow and data flow in the blockchain network is summarized.

 

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In this white paper, we will understand the blockchain technology along with its applicability and benefits in building a customer support system. It summarizes a customer experience use case story when a complaint is raised, and corresponding ticket is tracked to closure by accessing multi support systems option provided by organization. In the use case story, different actors, or network participants in the customer support system blockchain network is introduced. Process flow and data flow in the blockchain network is summarized.