The insurance industry is confronting significant demographic, macroeconomic, and regulatory challenges to its business models and operations. Organic growth continues to be elusive, given the economic and competitive landscapes.

While yesterday’s growth was driven primarily by volume, tomorrow’s growth seems destined to lie with the carrier’s ability to streamline business processes, leverage technologies to reduce operating costs, and find new ways to connect with customers and improve their experience — particularly in the critical area of claims processing.

Who will find this report useful?

CIOs, IT Application Management, IT Operations, Strategic sourcing and vendor management, Global sourcing, Strategy and innovation.