With reforms led changes, a new healthcare system is emerging in the United States and these are times of challenges and opportunities for the payer CIOs.

Time and again, there is a dramatic change in the industry that offers a chance for the CIOs to step up and play a decisive role in the organization strategy. With a seismic changes happening in the healthcare industry, there is an imperative need for organizations to improve their customer outreach capabilities and enhance the customer experience provided by them.

Driven by reforms and the new ground reality of a consumer driven industry, this document presents a transformational journey on how HCL can leverage the best of technology innovation to improve customer experience in a cost effective fashion.