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Technology | Application Support and Maintenance

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Infusing Cultural Intelligence
2,269

Oct 17, 2018

Infusing Cultural Intelligence in Analytics to Drive Customer Centricity

David Sogn Associate Vice President – Digital & Analytics

Today, data offers fresh multidimensional capabilities and broader horizons to manufacturers. Big Data solutions enable an altogether new dimension of research and trend analysis. Enhancing customer experience by predicting events, risk management,...
Application
1,962
Today’s manufacturing environment is highly dynamic and complex. It consists of various stakeholders like multiple suppliers and partners, multiple distribution channels, multiple fulfillment partners, multiple customer types, etc. Decisions have to...
HCL’s Blockchain Application Platform
3,910
Blockchain has become a disruptive force in organizations across the globe. Read how HCL's CoTrust Platform(SM) can help you jumpstart your blockchain applications with minimal fuss and enable blockchain-led value creation
Every Organization might
604
Blog sets out to establish the relation between API and micro services. With the increase of Mobility & SOA and with the advent of MicroServices, it is the need for a comprehensive design to expose services as API and enable better integration,...
Improving product support
838
In Traditional Telecom Tech Product Support Model, customer complaints raised either by phone support lines or logging system or some other means are first analyzed by Enterprise Support Team. Adaptive software design and knowledge sharing can go a...
Aerospace
1,670

Jul 13, 2017

SAP S/4HANA for Aerospace & Defense: A Reality Check

Roy.T.Davis Industry Principal, Aerospace & Defense

S/4HANA is not a mere technical upgrade or new ERP package delivering incremental gains over its predecessor. SAP has positioned it as the digital core of the 21st century enterprise that can help organizations simplify workflows, data models and...
The Coming Shift in Business Applications
1,188
Future-focused organizations are jumping on the digital fast lane. Consequently, 2017 will witness the rise of crowdsourcing, cognitive technologies, Business Process as a Service (BPaaS), event-driven programming, and digital consulting services....
Enterprise Efficiency
596
The traditional way of analyzing an enterprise’s function is to understand its business processes and measure it efficiency .Traditionally SCOR Framework has been used extensively. It basically consists of two components – the framework and...
Product Support
770
Product support is provided to customer when the product fails to function in the desired manner. The issue may be with the customer's usage or with the embedded software/hardware failures. Questions on quality arise when testing/lack of end-to-end...
Hybrid Cloud
1,157
As the world continues to become more interconnected through smart devices, social platforms, and digital-native services, the requirement for large scale computing platforms and infrastructure has become imperative. Emerging trends — primarily in...
Way Forward
366
As organizations worldwide continue to accelerate their pace towards cloud adoption, the question in everyone’s mind is ‘How’? Hybrid cloud is considered as the future instead of going the completely private or the completely public cloud way....
The Coming Shift in Business Applications
1,188
Future-focused organizations are jumping on the digital fast lane. Consequently, 2017 will witness the rise of crowdsourcing, cognitive technologies, Business Process as a Service (BPaaS), event-driven programming, and digital consulting services....
Transport Industries
385
Automation with AI is a transformation of transportation within the city. AI also can be used to help predict maintenance events and diagonise problems. A mechanic can use data from sensors in the vehicle to make a diagnosis. 
Enterprise Efficiency
596
The traditional way of analyzing an enterprise’s function is to understand its business processes and measure it efficiency .Traditionally SCOR Framework has been used extensively. It basically consists of two components – the framework and...
IoT
617
The Industrial Internet of Things (IIoT) encourages work toward developing more sophisticated technologies in order to transform the manufacturing process and computerize and automate it. The trend is popularly described as Industry 4.0, the fourth...
Every Organization might
604
Blog sets out to establish the relation between API and micro services. With the increase of Mobility & SOA and with the advent of MicroServices, it is the need for a comprehensive design to expose services as API and enable better integration,...
Get! Set! Smart!
376
The next industrial revolution is already here. The Internet of Things (IoT) is the answer to the question on what could come next after automated machines and smart computers. The manufacturing industry is at the forefront of adopting IoT, far...
Istock
498

Dec 14, 2016

Product Support: Being proactive is the way forward

Aman Bhardwaj Senior Management Trainee - ERS Practice Team

The blog highlights the essence of smart support solutions. It addresses the general apprehensions which firms have when they release a new product and emphasizes on the need for a proactive support system. The argument is supported by statistics to...

An Introduction to the CoTrust Platform℠ : HCL’s Blockchain Application Platform
Rahul Sabharwal - Practice Lead, Blockchain, Digital & Analytics | September 4, 2017
3910 Views

Blockchain has become a disruptive force in organizations across the globe. Read how HCL's CoTrust Platform(SM) can help you jumpstart your blockchain applications with minimal fuss and enable blockchain-led value creation


Why Every Organization might go for the API Management
Sathish Gurumoorthy - Senior Technical Manager ,Engineering R&D Services | August 1, 2017
604 Views

Blog sets out to establish the relation between API and micro services. With the increase of Mobility & SOA and with the advent of MicroServices, it is the need for a comprehensive design to expose services as API and enable better integration, re-use, and agility.


Improving product support for telecom software through design thinking
Sachin Mudholkar - Senior Solutions Architect | July 21, 2017
838 Views

In Traditional Telecom Tech Product Support Model, customer complaints raised either by phone support lines or logging system or some other means are first analyzed by Enterprise Support Team. Adaptive software design and knowledge sharing can go a long way in improving this model. Read this blog to know more.