IT services, which has so far thrived significantly on cost arbitrage, will be one of the most impacted as clients discover that they can derive significant value by applying RPA to the more repetitive tasks. This is both, a threat and an opportunity. In this blog, I try and examine the impact of this who will be touched by this tsunami of change coming along. Will there be large-scale job losses, can we be re-skilled, can we co-exist with BOTs in our midst, will it have a positive impact on our work environment and our work-life balance.
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