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Leading GBS organizations
228

Mar 25, 2021

Leading GBS organizations are driving iEnterprise transformation

Charles Cai US Lead – GBS Transformation, DPO

Visionary Global Business Services (GBS) organizations are evolving beyond the transactional back-offices and are becoming strategic business partners of the enterprise. They are at the forefront of the iEnterprise transformation with their desire...
Technical support
170

Mar 24, 2021

Rethinking the technical support ecosystem while enhancing CX

Rahul Poddar Global Director - Customer Lifecycle Management, HCL Digital Process Operations (DPO)

The global pandemic has forced enterprises to rethink their operations. Managing a remote workforce meant managing a decentralized enterprise customer and technical support function amidst Customer Experience Management (CXM) challenges. This...
Digital door to iFinance
201

Mar 24, 2021

Digital door to iFinance

Sameer Ahluwalia Global Lead – Growth, Practices & Capabilities, DPO

The dynamic nature of changing businesses puts across unusual requirements, the execution of which demands a radically new CFO agenda. This includes the reimagination of the workforce, their capabilities, and the operating model to empower the...
Leveraging Digital HR
679
Previously, Work From Home was a more limited option for employees. However, now the time has come for Business and HR leaders to focus on building this new way of working into the culture of the organization. But companies must also be ready to...
5G
303

Feb 17, 2021

Covid, 5G and AR/VR Adoption

Srinivas Panapakam Regional Sales Director

The AR/VR industry is projected to grow at the rate of 35% CAGR over next 4 years with an incremental growth of $125+ Billion according to Technavio(www.technavio.com) . This coincides well with the increasing 5G deployments in different parts of...
Toscana
290

Feb 15, 2021

Achieve Resilience with Automated Business Process Management Suite

Ritesh Jain Vice President and Head of Automation

The pandemic brought businesses to a screeching halt leaving them shut down for weeks. Critical business processes had to be postponed and even cancelled before enterprises realized that they needed to transform their business models through rapid...
Measuring the COVID footprint on the insurance industry
1,679

Jan 29, 2021

Measuring the COVID footprint on the insurance industry

Ashutosh Uniyal Associate Vice President, Financial Services, ANZ

Measuring the COVID footprint on the insurance industry
LSH
512
Digital healthcare is taking strong footing as a complementary element of healthcare services, this has shown to dramatically improve clinical and patient outcomes. More so in recent times, telehealth platforms have “virtually” transformed the way...
CRM to CX
495

Jan 20, 2021

Move from Customer Relationship Management (CRM) to Customer Experience (CX)

Manish Pandeya Global Practice Lead, HCL SAP Customer Experience

Though CRM focuses on sales, service, and outreach to customers, if we evaluate outcomes from the company's objective (capturing more revenue), it falls short. In the end, even modern CRM solutions are still relationship management systems at heart...
Leveraging Digital HR
679
Previously, Work From Home was a more limited option for employees. However, now the time has come for Business and HR leaders to focus on building this new way of working into the culture of the organization. But companies must also be ready to...
Domain-During Covid-19
228

Aug 03, 2020

Technology Outlook in CPG Domain-During Covid-19

Kapil Tiwari Deputy General Manager - Hybrid Cloud Services

Corona virus or CVOID-19 is going to be one of the deadliest disasters in the 21st century which has affected health of millions of people, ways of work and life and brought the economic calamity across the globe. This pandemic has impacted the...
Securing Buisness
676
Businesses along with less effected ones are trying to make a steep uphill climb to ensure their survival. BCP and crisis management teams are working tirelessly to reorient business to follow lockdown and quarantine procedures. With hundreds and...
Covid 19
782
With the world facing the unprecedented impact of COVID-19, organizations are trying to balance plummeting demand, disruptions in supply chains, and other critical issues. For the first time, these businesses are looking at remote workplaces being a...
LSH
512
Digital healthcare is taking strong footing as a complementary element of healthcare services, this has shown to dramatically improve clinical and patient outcomes. More so in recent times, telehealth platforms have “virtually” transformed the way...
Chronic Disease Management process
1,810
Chronic Disease Management (CDM) is an integrated care approach to manage chronic disease or condition that is persistent or otherwise long-lasting in its effects. As care delivery continues to evolve from reactive disease treatment to proactive,...
Key Governance
818
This is the first time in modern history that we are faced with a truly global pandemic. While many businesses have a prior experience dealing with economic whirlwinds and disruptions, the COVID-19 crisis is the ultimate stress test. This...
Working from Home
692
The COVID-19 pandemic has been raging around the world for months now and has affected all walks of life. After the initial fear and trepidation, people are now learning to live with the virus. They are changing their lifestyles and behaviors to...
covid-19
5,055

Apr 13, 2020

Impact of COVID-19 On Global Supply Chains & Opportunities in a Post-COVID World

Amitava Sengupta Executive Vice President - Digital Consulting, Digital and Analytics

Transportation restrictions imposed by various governments all over the world, have severely disrupted global supply chains. Challenges in manufacturing, procurement, distribution, and retail are on the rise, leading to major problems in certain...
Navneet Sharma

Building resilient and future-ready supply chain ecosystem
Navneet Sharma - Head - SCM Practice & Solutions | April 1, 2021
169 Views

Organizations must recognize the importance of the supply chain’ fundamental characteristics to address the impacts of unprecedented events, such as COVID-19, and safeguard against future disruptions. These characteristics, including ‘resilience’ and ‘responsiveness,’ can be institutionalized through strategic transformation.

Leading GBS organizations are driving iEnterprise transformation
Charles Cai - US Lead – GBS Transformation, DPO | March 25, 2021
228 Views

Visionary Global Business Services (GBS) organizations are evolving beyond the transactional back-offices and are becoming strategic business partners of the enterprise. They are at the forefront of the iEnterprise transformation with their desire to design and deliver integrated operations and continuously generate business insights and innovations for delightful customer experiences.

Rethinking the technical support ecosystem while enhancing CX
Rahul Poddar - Global Director - Customer Lifecycle Management, HCL Digital Process Operations (DPO) | March 24, 2021
170 Views

The global pandemic has forced enterprises to rethink their operations. Managing a remote workforce meant managing a decentralized enterprise customer and technical support function amidst Customer Experience Management (CXM) challenges. This inspired shifts in business models. Consequently, the digital transformation of product and technical support has now become an enterprise priority.