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How business resilience drives value beyond recovery
44
In the universe of business, resilience has always meant the same thing– and yet, business resilience has always meant something different. The reason? Each crisis encountered by a business forces it to an action plan that must...
Elevate Blogs
35
Most organizations have managed to appropriately respond to the post-lockdown measures by championing their workforce’s health and safety needs. Leaders have managed to resume operations with solid continuity plans and technologies such as...
Building resilience through people-centered technology
76
The COVID-19 pandemic has caused tectonic shifts in the configuration of businesses within the larger economy. Inevitably, the changing nature of work is also affecting the manner in which we perceive work, and achieve business outcomes. While the...
Customized sales enablement strategy drives modern-day sales
90

Apr 13, 2021

Customized sales enablement strategy drives modern-day sales

Katja Kalwak Global Lead - Sales Enablement, DPO

Today’s buyers are a different breed from what their predecessors were just a decade ago. Social media, cloud, general mobility, and Business Intelligence (BI) continually impact buyer behavior. Many of today’s buyers have grown up in the digital...
Digital audience engagement
221

Apr 12, 2021

Digital audience engagement takes center stage overnight

Tamilselvan Manivasagan Practice Leader - Digital & Content Services, DPO

Digital channels will be more critical than ever in the post-COVID era. However, scaling up digital engagement and marketing operations has its fair share of challenges due to the non-availability of the right talent, cost pressures to make fresh...
employee experience
207
Employees want to be treated as consumers within the organization, from both technology and work environment perspectives. They seek an Amazon or Netflix-like experience, and rightly so, this should be the norm. But limited investments often...
Meeting record demand during worldwide shutdown: The mortgage industry’s pandemic paradox
247
Not all businesses faced a decline in the face of the COVID-19 pandemic. The U.S. mortgage industry witnessed record-high interest rates and volumes. In March, UFS, a wholly-owned U.S. subsidiary of HCL, stood poised to ramp up a new mortgage...
Achieving Operational Excellence
240
It’s been nearly a year since the global COVID-19 pandemic disrupted every facet of society, business and personal lives. In coping with this change, we’ve all faced new challenges which have given us the experience necessary to innovate and...
DPO-First-Thought-Leadership-Newsletter
169
Organizations must recognize the importance of the supply chain’ fundamental characteristics to address the impacts of unprecedented events, such as COVID-19, and safeguard against future disruptions. These characteristics, including ‘resilience’...
COVID-19 pandemic
2,109
COVID-19 continues to spread rapidly around the world. The coronavirus outbreak has imposed massive crisis situation, affecting hundreds of thousands of people across the globe. It is also having a growing impact on the global economy, affecting all...
User security awareness training
1,415
What an attacker is looking to exploit in a phishing attack is a lack of user knowledge, which makes user awareness the most important step in preventing such breaches. The key component of a successful phishing attack is user interaction. A user...
Ensuring Secure Operations
799

May 13, 2020

Ensuring Secure Operations for Manufacturing Plants During the COVID-19 Lockdown

Neelakarun Asari Global Practice Head – Industrial Cyber Security

Since the emergence of COVID-19 as a global pandemic, the world has witnessed a rising rate of cyber-attacks. In fact, in just one month, the number of attacks against the WHO doubled, with more than 2,000 malicious websites being launched every day...
5 security threats you must be aware of in the hybrid workplace
388

May 06, 2021

5 security threats you must be aware of in the hybrid workplace

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

The pandemic played a key role in forcing businesses to migrate their business application and infrastructure into cloud for building digital resilience. While the adoption of technology has been a boon, data touchpoints are now more spread out than...
Domain-During Covid-19
228

Aug 03, 2020

Technology Outlook in CPG Domain-During Covid-19

Kapil Tiwari Deputy General Manager - Hybrid Cloud Services

Corona virus or CVOID-19 is going to be one of the deadliest disasters in the 21st century which has affected health of millions of people, ways of work and life and brought the economic calamity across the globe. This pandemic has impacted the...
Five key websites
351

Jan 13, 2021

Five key websites that track known security vulnerabilities

Erik Goldoff CISSP CyberSecurity Consultant, Technical Architect

Endpoint security has seen great advances over the years, from simple scans using signature technology to multi-layered protection and a slew of variations. Even with increasingly sophisticated solutions, it’s important to understand your...
first global pandemic
4,496

Mar 27, 2020

As “WFH-20” goes viral, how do you fend off new cyber security threats?

Maninder Singh Corporate Vice President, CyberSecurity & GRC

With the breakout of the first Global Pandemic in a hundred years we will see many ideas of 21st century which society has been toying with for over two decades bubble to the top. These will include a greater emphasis on dietary changes, lowering...
Empathy in Insurance
1,140

Jun 19, 2020

Never before has empathy been more important in insurance

Rajesh Srivastava Senior Vice President, Financial Services, North America

Insurance penetration rates in the US across both life and non-life segments have weakened in the last decade, dipping from a moderate 3.9% in 2008 to 2.9% by 2018. The number of policies sold has fallen, products that were once attractive to...
Leading GBS organizations
228

Mar 25, 2021

Leading GBS organizations are driving iEnterprise transformation

Charles Cai US Lead – GBS Transformation, DPO

Visionary Global Business Services (GBS) organizations are evolving beyond the transactional back-offices and are becoming strategic business partners of the enterprise. They are at the forefront of the iEnterprise transformation with their desire...
Rakshit Ghura

Striking a balance in your hybrid workplace strategy for a greater user experience
Rakshit Ghura - Vice President & Global Head - Digital Workplace Services | May 4, 2021
366 Views

Hybrid work is more than just extending flexibility to employees. It’s an opportunity to fundamentally change how work gets done, how teams collaborate, and changing workforce experience for the better. Organizations that emerge stronger from the pandemic are the ones that are thinking strategically with a long-term vision in focus. Laying the foundation for the hybrid workplace as early as possible will ensure that your organization is ready to adjust and excel in the years to come.


Reimagining resilience for the bounce-back
The Elevate Series | April 29, 2021
91 Views

The COVID-19 pandemic has caused tectonic shifts in the configuration of businesses within the larger economy. Inevitably, the changing nature of work is also affecting the manner in which we perceive work, and achieve business outcomes. While the pandemic has resulted in a growing comfort with digital technologies in work, education, and the larger socio-cultural dynamic, few industries have had it easy. As businesses gear up for the inevitable bounce-back, what will recovery look like in the new normal?


How business resilience drives value beyond recovery
The Elevate Series | April 29, 2021
44 Views

In the universe of business, resilience has always meant the same thing– and yet, business resilience has always meant something different. The reason? Each crisis encountered by a business forces it to an action plan that must respond to a new set of business problems, recover from the challenges of the crisis, and introduce long-term changes that will keep the business relevant in an altered reality. As most enterprises have effectively responded and partly recovered from the crisis, the multimillion-dollar dilemma remains– which changes will stick in the long run, and what will be the drivers of business resilience in the post-pandemic world?