The changes in Digital Communication & Collaboration (C&C) are dictated primarily by the needs of the current generation (Gen-Z). The contemporary generation is mobile, cloud-friendly, and digitally social; it believes in economy of expression, irrespective of the audience. Therefore, Gen-Z C&C solutions can be classified into five categories – customer facing, employee facing, customer service agent, supervisor client, and administrator client.
They are an amalgamation of traditional media management, routing and interaction tracking algorithms, which are controlled by machine-learning driven AI agents.
Accordingly, we offer a synthesis of in-house products, services, and mature partner ecosystem, to ensure the realization of future-proof plans. Our partner ecosystem encompasses digital customer support solutions for help desks, driving connected digital experiences through the enablement of seamless, contextual, and capability-rich customer journeys.