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Next-Gen Enterprise | Next-Gen ITO
5_Stop-Enhanced-Automation

Sep 23, 2015

Stop! Enhanced Automation is the right way to go

Pravesh Gosain - Product Manager - BSM
Product Manager
Automation is inevitable for any progressive enterprise. It is changing the way one looks at business processes. We have clearly seen an adoption spree of newer, simpler, controlled, and efficient technologies in the recent past.
494
Customer Satisfaction

Sep 22, 2015

How Customer Satisfaction Scores (CSAT) Can Be Improved

Prafull Verma - Fellow & Practice Leader - Unified Services Management
Fellow & Practice Leader - Unified Services
We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.
4,917
Apollo 13 Mission Failure - A Process Perspective

Sep 22, 2015

A process perspective on NASA's failed Apollo 13 Mission

Prafull Verma - Fellow & Practice Leader - Unified Services Management
Fellow & Practice Leader - Unified Services
This is about Apollo 13. A mission that is considered to be the most successful failure in the history of NASA.
502
 8_From-Mules-to-Machines-to-Robots

Sep 18, 2015

Why is Automation at the heart of 21st Century Enterprise?

Kalyan Kumar B - CVP & CTO, HCL Technologies
CVP & CTO, HCL Technologies
Last week, the CEO of HCL Technologies, Anant Gupta talked about the emerging contours of the
1,515
How End User Automation Addresses Business Needs

Sep 10, 2015

How End User Automation is Addressing Business Needs

Kriti Arora - Senior Manager
Senior Manager
The CIOs of the world are facing the pressure of running the show against the backdrop of reducing IT budgets. So much so, that CIOs need to rethink how IT infrastructure services are delivered.
1,011
How has technology has changed the users and businesses at the workplace?

Jul 31, 2015

How has technology changed the users and businesses at the workplace?

Kalyan Kumar B - CVP & CTO, HCL Technologies
CVP & CTO, HCL Technologies
Gone are the days when users were restricted from bringing their personal cameras and other devices to the office premises. Today, they bring all of these through their mobile phones! Moreover, they want to access official and personal emails,...
290
A holistic IT strategy to enable the sustainability of utilities

Mar 16, 2015

A holistic IT strategy to enable the sustainability of utilities

Sweta Chauhan - Associate Manager
Associate Manager
Power/electricity is one of the most critical infrastructure components affecting the economic growth of a country.  Not only does it affect our day to day lives as consumers, but it is an extremely crucial input for industries. A sector’s...
493

Pages

User Experience Design

Dec 11, 2015

Service Design for User Experience: An Illustration

Prafull Verma - Fellow & Practice Leader - Unified Services Management
Fellow & Practice Leader - Unified Services
In my previous blog (click here to read my previous blog), I highlighted some of the key challenges of a 21st Century Enterprise. Among  them, the one challenge that clearly stands out  is the one that talks about  service design for...
848
Enterprise Challenges - 21st Century Consumers

Nov 26, 2015

Challenges on the Road Towards 21st Century Enterprise

Prafull Verma - Fellow & Practice Leader - Unified Services Management
Fellow & Practice Leader - Unified Services
Lately in global forums, there has been an increase in interest on the topic of “21st Century Enterprise”. We have also seen a resounding response to our CEO Anant Gupta’s blog.
652
How has technology has changed the users and businesses at the workplace?

Jul 31, 2015

How has technology changed the users and businesses at the workplace?

Kalyan Kumar B - CVP & CTO, HCL Technologies
CVP & CTO, HCL Technologies
Gone are the days when users were restricted from bringing their personal cameras and other devices to the office premises. Today, they bring all of these through their mobile phones! Moreover, they want to access official and personal emails,...
290
Focus on enterprise technology to lead your industry for a long time

Dec 24, 2015

Focus on enterprise technology to lead your industry for a long time

Kalyan Kumar B - CVP & CTO, HCL Technologies
CVP & CTO, HCL Technologies
A single technology spectrum will not align with your business. Start investing in a unified experience delivered through Enterprise Information Technology
707
5_Stop-Enhanced-Automation

Sep 23, 2015

Stop! Enhanced Automation is the right way to go

Pravesh Gosain - Product Manager - BSM
Product Manager
Automation is inevitable for any progressive enterprise. It is changing the way one looks at business processes. We have clearly seen an adoption spree of newer, simpler, controlled, and efficient technologies in the recent past.
494
Cloud Native Adoption: Key Principles to Drive Your Strategy

Feb 02, 2016

Cloud Native Adoption: Key Principles to Drive Your Strategy

Kalyan Kumar B - CVP & CTO, HCL Technologies
CVP & CTO, HCL Technologies
In my previous blog, I briefly discussed about Cloud Native adoption strategies.  While it is great to know the fundamentals of the subject,
1,195
 8_From-Mules-to-Machines-to-Robots

Sep 18, 2015

Why is Automation at the heart of 21st Century Enterprise?

Kalyan Kumar B - CVP & CTO, HCL Technologies
CVP & CTO, HCL Technologies
Last week, the CEO of HCL Technologies, Anant Gupta talked about the emerging contours of the
1,515

Pages

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