HCL's Integrated Operations Approach | HCL Brochure

The HCL Integrated Operations approach is about enhancing business outcomes, by integrating business-aligned support functions into a single operating model. It is aimed at building a scalable digital enterprise and driving a differentiated experience, using digitization as the backbone.

Some of the main features of this approach include the “one team” concept, end to end visibility and ownership, business process alignment and optimization, process-based task automation, portfolio visibility, persona-based user experience, and enhanced digitization.

While business process aligned runbooks, and deep learning and process mining techniques will ensure value addition to this approach, focus on the automation of Business Ops and IT Ops, SRE collaboration and continuous improvement will drive efficiency and enhanced capabilities.