Transform MRO Sales Processes with HCLTech iSAM Customer Management | HCLTech

iSAM is a collection of products harnessing the latest SAP Technologies to provide world class intelligent Service and Asset Management capabilities supporting the specific business challenges of Complex Asset Maintenance Repair and Overhaul (MRO).

iSAM products can be adopted individually to solve specific business challenges directly enhancing and integrating with the SAP S/4HANA EAM solutions. iSAM products can be adopted as a suite of capabilities providing integrated maintenance processes. iSAM can also be adopted alongside the iMRO Digital Core to provide a comprehensive set of MRO capabilities.

HCLTech iSAM Customer Management is a suite of applications to enable customer service engineers to harmonise maintenance and commercial data, review and convert large complex maintenance packages into one or more sales quotations, manage their approval flows and monitor and analyse sales margin.

Benefits of HCLTech iSAM Customer Management:

  • Efficient management of complex quotations for complex asset maintenance
  • Harmonized end-to-end business process for quotation generation
  • Real time visibility of sales margin

Download this brochure to learn more about the features of HCLTech iSAM Customer Management

HCLTech iSAM Maintenance Foundation