HCL: Experience as a Service with Genesys | HCLTech

Solution Highlights

Connected Manufacturing


Connected Products and Services

Multi cloud

Connected Products and Services


Connected Products and Services

AI ready

Connected Products and Services



Enable Automated Services


Vertical centric business, technology, and process consulting to get started with a clear roadmap to industry leading customer experiences.

Maintain Conversation Continuity


Whether you are a 100-seater or 10,000-seater, we have seen it all. Our agile multi-layer migration approach ensures your modernization journey is steady and risk free.

Enable Automated Services


AI and DevOps-driven operations ensures your customer journeys are uninterrupted and stay in the happy path


Genesys Cloud


The Genesys Cloud™ solution makes interacting with prospects and customers simple. Built to handle any channel, the Genesys Cloud solution turns calls, email, chats and messages into one seamless conversation.​

Genesys Engage


The Genesys Engage™ product gives large enterprises choice and control. Designed to accommodate complex environments with flexible deployment models and multi-vendor support, the Genesys Engage software powers personalized experiences at scale.

Genesys Connect

Commercial Utility Models (U4X)

The Genesys Connect application offers the broadest and deepest set of Omni channel and business communications solutions, built from the ground up to interoperate on a single platform. Use features selectively based on your needs and add new capabilities quickly and easily as your business grows

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For more details on our Contact Center Offering, please visit /contact-center or contact us on FluidCC@hcl.com; Contact.FluidCC@hcl.com