We are Committed to Delivering Unique and Engaging Experiences
With numerous industry-specific CX solutions and a full suite of experience design capabilities, we are reinventing the digital experience realm through the power of cognitive intelligence, robotics and virtual assistants.
Strategic partnership with global platforms and SaaS leaders
Digital customer experience CoEs
Contact center innovation framework
Engagements with Fortune 500
Our Proven Approach Helps Enterprises Create CX as a Differentiator for Growth
We are committed to delivering engaging experiences and helping our clients achieve process efficiencies across the customer lifecycle through CX journey mapping, intelligent automation, CX transformation and an outcome-focused engagement partnership model.
CX360
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Proprietary next-gen
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Customer journey
re-imagination
Day 1 value
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Enabling
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Optimizing Customer Experiences with Our 3R ecosystem
To provide meaningful and personalized engagements, our CX Services, which focus on delivering superior customer experiences, are built on the 3R ecosystem: Reimagining customer journeys, Reconfiguring front-line support and Redesigning fundamental customer interactions.
Customer care
Powered by our domain-specific expertise and digital interventions, we deliver reimagined customer journeys.
Product lifecycle support
Proven and robust technical support, sustenance services and beyond driven by our product-engineering DNA.
Lead-to-order services
Industrialized offerings across opportunity identification, order entry, order management and helpdesk services.
CX consulting
Design, develop and implement an actionable enterprise-wide digital CX strategy to deliver personalized customer experiences.
Deliver Personalized Experiences at Scale with Our RCPG Value Offerings
We help clients become more consumer-centric with our innovative services portfolio. With a strategic focus on innovation, we excel at protecting our clients' brands while optimizing business outcomes.
Drive consistent customer satisfaction by building and retaining brand loyalty with our white glove services.
Increase your sales, upsells and revenue while providing an excellent customer experience.
Turn your satisfied customers into delighted brand advocates with our loyalty programs and systems.
Protect your brand and manage compliance with our critical event management services for regulated and non-regulated products.
Scale faster by focusing on running your business while we take care of your end-to-end fulfillment needs.
Global Reach, Local Expertise
Unveiling our extensive network of CX hubs and delivery centers
Our geo-balanced global right-shore delivery network consists of eight (and growing) CX hubs and more than forty delivery centers. Supported by state-of-the-art labs, centers of excellence, practitioners and a scalable delivery environment, these hubs help us to manage benchmarked engagements for our global customer base.
- Sofia
- Mississauga
- Moncton
- Dalian
- Kunshan
- Shanghai
- Guatemala City
- Bengaluru
- Chennai
- Hyderabad
- Lucknow
- Nagpur
- Noida
- Pune
- Dublin
- Tokyo
- Guadalajara
- Mexico City
- Pasig City
- Taguig
- Krakow
- Lisbon
- Iasi
- Cape Town
- Colombo
- Belfast
- Romford
- Cary
- Denver
- Duluth
- El Paso
- Horsham
- King’s Mountain
- Pittston
- Redmond
Case Studies
We don’t just paint visions for CX excellence. We make them happen for the world’s leading enterprises.
CX Transformation for Energy Retailer and Regulated Utility
One of the largest North America's energy and utility service providers wanted to enhance their Meter-to-Cash and Customer Care operations to deliver expected results within a predictable cost model.
Enhancing publisher experience CSAT for global advertiser
HCLTech helped a global technology company serving advertisers and publishers redesign their operating model and increase the capability to handle complex Ad tech publisher queries. Learn more!
Supercharging order management for an American office supplies retailer
In pursuit of revolutionizing its order management operations, the client partnered with HCLTech to embark on a transformation journey.
Insights and Resources
Independent Quality Assurance’s impact on the customer experience
Discover how GenAI-backed IQA tools empower organizations to deliver superior customer experiences through unbiased evaluations, continuous improvement and AI-driven insights.
Customer Experience Transformation with GenAI
Virtual assistance and automated customer support have been in use for the last few years, but what drives enterprises now is leveraging the true potential of AI to shape futuristic experiences.
'Super Agents' for elevated customer experience
In today's digital era, inefficient contact center agent systems and platforms have emerged as the primary obstacle to driving customer engagement.
Future of Customer Experience (CX): Automation, Analytics and Agent Enablement
In this whitepaper with Avasant, we explore how contact centers have evolved into the next frontier of customer experience and define strategies to ensure a positive and seamless CX.
Deliver personalized experiences at scale with next-gen technology
Our mission? Create "customer for life" experiences.